Bloomingtails Dog Boutique Return Policy
Your satisfaction as a customer is vitally important to us here at the Bloomingtails Dog Boutique. However, we do realize that issues arise. Our Return Policy is clearly listed here for your convenience in the unlikely event that you have an issue that may require additional customer service.
Proper measurement is the surest way to avoid returns due to sizing issues.
To guide you in measuring your dog and choosing the right dogs, we provide sizing charts for our designer brands and our custom dog clothes.
Because we realize that measuring a dog is not always easy, we make ourselves available through our Contact Information
via email or you may call us at 1-888-798-7105 to answer any questions
or assist you in the process. We are dedicated to helping you find the
right size for your pet.
All sales are final.
Returns are accepted at the discretion of Bloomingtails Dog Boutique. We do not issue refunds for any purchases but do offer store credit for future purchases. Every effort is made to accommodate returns for sizing issues but is solely at the our discretion and our normal policy is store credit ONLY.
Most manufacturers do not accept returns due to sizing issues and as of March 15th, 2009, Bloomingtails will no longer accept returns due to sizing issues if the difference in the size exchange differs by more than one size range in either direction.
To clarify, if you ordered a Small and you are requesting an exchange for a product smaller than an XSmall or larger than a Medium, we will not be able to honor the request.
Returns are accepted if there is a defect in the product in all circumstances. You must email us within 7 days of receipt of your order. We will do everything in our power to rectify the situation.
All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. No items will be accepted for returns/exchanges that have dog hair on them. If you were unsure of sizing, we suggest you measure your dog and then measure the piece of clothing you ordered prior to trying it on your dog. Once it has been tried on, it is no longer returnable. This policy is to ensure that every customer of Bloomingtails receives items in new, excellent condition.
Any clearance, sale, personalized, custom order, costumes or perishable orders will not be accepted for return.
Designer Swarovski Crystal Collars are not eligible for exchange as they are made to the order spefications in the size ordered. Any of our made to order collars are also not eligible for exchange.
Due to strict health regulations, no returns can be accepted on toys, carriers, blankets or beds. This is due to a dogs tendencies to mark their territory or their possessions.
We recommend shipping your item back with a carrier that provides tracking as we are not responsible for lost/stolen packages.
For Custom Dog Clothing Only
The key to the fit is in the measuring. For our custom made clothing, the clothing item is made to your measurements. If you have any questions about measuring, contact us before you send us your sizing information.
Just like people, dogs come in different shapes and sizes. Once you receive your custom order, contact us immediately with any problems. If you have a problem with the fit, we make every effort to work with you on resolving the problem.
If the sizing mistake was in the customers error in measuring, we cannot guarantee replacement.
Guidelines for Requesting Exchange or Credit
All returns/exchanges require a Return Authorization Number (RA#) from Bloomingtails Dog Boutique. NO exceptions will be made to this policy.
If we agree to issue an exchange or merchandise credit, we will provide
you with an address to where you can return ship your purchase at your
expense. Any item returned to us must be in its original, unused
condition. This includes all original documents, boxes, and packaging,
with the tags attached to the merchandise.
In order to expedite the return/exchange procedure, we have a Return Authorization Request From to streamline the process. A Return Authorization # can be obtained by submitting the Return Authorization Form
. NO returns or exchanges are accepted without completion of this request form. Packages received without this RA# are refused and returned to the sender. Orders returned for credit without a return authorization will incur a 15% restocking fee.All returns must include a check or money order for $5.25 for return postage. Failure to send us the return shipping fee will result in a delay in processing your return.
Upon receipt, we will inspect your item to confirm that it is unused and in original packaging.
Item must be postmarked within 7 days from the date we issued you the RA#. (We reserve the right to
refuse items that have been used or are missing tags, boxes, etc.)
Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase. In that case, we do not re-order until we have the returned/exchanged mercandise and verify that it meets our criteria.
- If you receive an item that is damaged, please contact us within 48 hours. Include your order number, date of purchase, and item number. Please also describe the defective merchandise.
- If you do not receive your merchandise within 30 days of your original order, please contact us immediately.
- You are responsible to provide us with the correct mailing address. If your purchase has to be reshipped due to insufficient address, you will be billed all shipping costs.
- We will accept a return or exchange on clothing items once per item. If you need to return an item more than once, a 50% restocking fee will apply.